3 crucial questions you need to ask your company’s managers


You want strong, professional and ethical leaders in the driver’s seat. Here’s how to get them there.

Success in business rests heavily on getting a good return on your investment. From producing products, to upgrading technological systems and marketing services, business leaders must be meticulous in ensuring they get top results in return for money spent.

But what about your investment in the people leading your company? Managers and leaders are often overlooked as the most important organisational asset that holds the most potential in determining business success. 

A vital question every business should ask is: What value are your managers adding?

In an era rife with corporate misdeeds at the hands of poor leadership – from Volkswagen’s ‘emissionsgate’, to the Facebook-Cambridge Analytica data breach, to the findings of the Royal Commission into Banking Misconduct – more than ever, consumers are losing faith in businesses and their leaders.

So, who is leading your business? Do your leaders display the key qualities that drive success in today’s complex business environment? How are they adapting to the fast-changing pace of leadership for the future?

When hiring, assessing and developing managers and leaders in your organisation, you need to ask three important questions. 

  1. Are they experienced?

In many professions – such as accounting, engineering and law – certain standards are maintained by professional bodies, and indicated by the designations these professionals possess. 

These accreditations are a guarantee of experience and understanding. They are recognised as an objective benchmark of professional competence and ensure each professional has the right knowledge, skills and experience.

You would never entrust your taxes, construction or legal cases to the underqualified. So it’s logical to think that you would treat your leadership with the same prudence. A professional recognised with an accreditation to manage and lead people and the business is guaranteed to practice management and leadership at a high level, ensuring your business is getting the most out of both the manager and the staff they empower.

In Australia and New Zealand, the Chartered Manager accreditation is changing the game in this space. As an internationally-recognised professional designation, it provides assurance to organisations that their managers have the necessary skills to lead the business towards success. 

Recognised by Royal Charter, it is a benchmark of management and leadership professionalism that has transformed global organisational leadership. In fact, the Chartered Management Institute (CMI) in the UK found that 96 per cent of Chartered Managers used their designation as proof of their experience in leading people and managing change.

For Intelledox’s Head of Customer Services and APAC Professional Services, Sue Ann McKenzie-Smith CMgr AFIML, becoming a Chartered Manager helped her paint a holistic picture of her stature as an experienced manager and leader. 

“Being a Chartered Manager has ensured I am leading people with an industry standard recognition of my management skills to date, and throughout my career,” says McKenzie-Smith.

Image: Sue Ann McKenzie-Smith CMgr AFIML
  1. Are they ethical?

In a decade of ethical leadership failures across organisations in all industries and locations, from Hollywood and governments to FIFA and banks, consumers are demanding businesses deliver results without sacrificing their moral compass.

Corporate ethics is an issue that concerns University of South Australia Business School adjunct professor, organisational psychologist and independent company direct Dr Travis Kemp CMgr FIML. 

“A leader’s impact on society can be incredibly positive when it’s directed in the right way, to the right people, at the right time. And for that reason, we can all get better at doing it,” says Kemp.

He believes leaders must guarantee that their actions are grounded on strong decision-making principles. 

“It keeps coming back to this notion of good people, doing good things, for the right reasons,” he says.

As a Chartered Manager, Kemp is one of hundreds of professionals who must adhere to a strict code of conduct and practice that certifies he is committed to the highest standards of ethical behaviour. 

This significant pillar underpinning the accreditation is another reason Chartered Manager is transforming the leadership landscape across Australia and New Zealand as businesses begin to focus on corporate ethics as a core element of leadership practice in the workplace post-banking Royal Commission.

Image: Dr Travis Kemp CMgr
  1. Are they impactful?

Managers are tasked with the often complex and difficult role of empowering and enabling people to achieve their full potential, while also working to achieve the business’ goals. However, calculating whether leaders are providing a high return on investment is difficult to benchmark, assess and analyse. This is a problem because ensuring leaders in your organisation measure up to an objective and universal standard of professionalism is essential to evaluating business success.

Kate Venables CMgr AFIML, Director of CatholicCare Social Services in Toowoomba described becoming a Chartered Manager as “the start of a journey”. Venables knows that being a manager is all about adding value by enabling those around you. 

Image: Kate Venables CMgr

“The importance [of being a leader] is that you empower and engage others to do the best in their job,” says Venables.

As a Chartered Manager, Venables’ impact as a leader is benchmarked against the global standard of the rigorously-assessed accreditation, which requires professionals to provide proof of the effectiveness of their leadership practice. 

After the accreditation is awarded to successful applicants, they commit to ongoing continuous professional development that guarantees their skills are updated, relevant and of the highest quality.

In their research of Chartered Managers, CMI found that:

  • 91 per cent of Chartered Managers see the designation as proof of their ability to deliver results
  • It is estimated that Chartered Managers, on average, add $AUD626,309 in value to their organisations
  • 64 per cent of Chartered Managers also report making significant cost savings through performance improvements and innovations

These compelling statistics not only provide insight into the results achieved by Chartered Managers, they provide a benchmark of impact and leadership success amongst top managers and leaders.

Who’s leading your business?

If business success is calculated on the checks and balances of investments, then the investment in people – and especially leaders – should be front and centre of the business. Top results are achieved at all levels of the business by ensuring the people who make decisions and manage others are the most experienced, ethical and impactful leaders they can be.

Chartered Managers is the best answer to that challenge, as it’s the highest global status that can be achieved for managers and leaders. It is an international standard of leadership excellence.

Chartered Managers demonstrate all the vital business skills and qualities to drive you towards business success. These professionals add value as leaders because they:

  • Have top-level experience: 73 per cent of Chartered Managers have met or exceeded business targets
  • Are committed to ethical behaviour: 95 per cent of Chartered Managers believe the designation shows their integrity
  • Make impactful business contributions: 86 per cent of Chartered Managers made improvements to their business

It’s time for your leaders to make a real difference to your business. Future-proof your business with Chartered Managers.

If you want to see where Chartered Manager can take your business, click here.

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Ciaran Strachan
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Ciaran Strachan

To further add to the above information on IML, I am a member and decided to join after recently completing my MBA. The reasons were: – CMI’s focus (U.K equivalent, which IML is modelled on) is to improve managers soft skills (amongst others) which are estimated to be costing the U.K economy up to 10% GDP per annum. We are seeing this in Australia with excessive staff turnover, increasing mental health problems and associated costs while physical health related injuries are declining. There is strong evidence suggesting much of these problems are due to poor leadership and management practices. The… Read more »

More on HRM

3 crucial questions you need to ask your company’s managers


You want strong, professional and ethical leaders in the driver’s seat. Here’s how to get them there.

Success in business rests heavily on getting a good return on your investment. From producing products, to upgrading technological systems and marketing services, business leaders must be meticulous in ensuring they get top results in return for money spent.

But what about your investment in the people leading your company? Managers and leaders are often overlooked as the most important organisational asset that holds the most potential in determining business success. 

A vital question every business should ask is: What value are your managers adding?

In an era rife with corporate misdeeds at the hands of poor leadership – from Volkswagen’s ‘emissionsgate’, to the Facebook-Cambridge Analytica data breach, to the findings of the Royal Commission into Banking Misconduct – more than ever, consumers are losing faith in businesses and their leaders.

So, who is leading your business? Do your leaders display the key qualities that drive success in today’s complex business environment? How are they adapting to the fast-changing pace of leadership for the future?

When hiring, assessing and developing managers and leaders in your organisation, you need to ask three important questions. 

  1. Are they experienced?

In many professions – such as accounting, engineering and law – certain standards are maintained by professional bodies, and indicated by the designations these professionals possess. 

These accreditations are a guarantee of experience and understanding. They are recognised as an objective benchmark of professional competence and ensure each professional has the right knowledge, skills and experience.

You would never entrust your taxes, construction or legal cases to the underqualified. So it’s logical to think that you would treat your leadership with the same prudence. A professional recognised with an accreditation to manage and lead people and the business is guaranteed to practice management and leadership at a high level, ensuring your business is getting the most out of both the manager and the staff they empower.

In Australia and New Zealand, the Chartered Manager accreditation is changing the game in this space. As an internationally-recognised professional designation, it provides assurance to organisations that their managers have the necessary skills to lead the business towards success. 

Recognised by Royal Charter, it is a benchmark of management and leadership professionalism that has transformed global organisational leadership. In fact, the Chartered Management Institute (CMI) in the UK found that 96 per cent of Chartered Managers used their designation as proof of their experience in leading people and managing change.

For Intelledox’s Head of Customer Services and APAC Professional Services, Sue Ann McKenzie-Smith CMgr AFIML, becoming a Chartered Manager helped her paint a holistic picture of her stature as an experienced manager and leader. 

“Being a Chartered Manager has ensured I am leading people with an industry standard recognition of my management skills to date, and throughout my career,” says McKenzie-Smith.

Image: Sue Ann McKenzie-Smith CMgr AFIML
  1. Are they ethical?

In a decade of ethical leadership failures across organisations in all industries and locations, from Hollywood and governments to FIFA and banks, consumers are demanding businesses deliver results without sacrificing their moral compass.

Corporate ethics is an issue that concerns University of South Australia Business School adjunct professor, organisational psychologist and independent company direct Dr Travis Kemp CMgr FIML. 

“A leader’s impact on society can be incredibly positive when it’s directed in the right way, to the right people, at the right time. And for that reason, we can all get better at doing it,” says Kemp.

He believes leaders must guarantee that their actions are grounded on strong decision-making principles. 

“It keeps coming back to this notion of good people, doing good things, for the right reasons,” he says.

As a Chartered Manager, Kemp is one of hundreds of professionals who must adhere to a strict code of conduct and practice that certifies he is committed to the highest standards of ethical behaviour. 

This significant pillar underpinning the accreditation is another reason Chartered Manager is transforming the leadership landscape across Australia and New Zealand as businesses begin to focus on corporate ethics as a core element of leadership practice in the workplace post-banking Royal Commission.

Image: Dr Travis Kemp CMgr
  1. Are they impactful?

Managers are tasked with the often complex and difficult role of empowering and enabling people to achieve their full potential, while also working to achieve the business’ goals. However, calculating whether leaders are providing a high return on investment is difficult to benchmark, assess and analyse. This is a problem because ensuring leaders in your organisation measure up to an objective and universal standard of professionalism is essential to evaluating business success.

Kate Venables CMgr AFIML, Director of CatholicCare Social Services in Toowoomba described becoming a Chartered Manager as “the start of a journey”. Venables knows that being a manager is all about adding value by enabling those around you. 

Image: Kate Venables CMgr

“The importance [of being a leader] is that you empower and engage others to do the best in their job,” says Venables.

As a Chartered Manager, Venables’ impact as a leader is benchmarked against the global standard of the rigorously-assessed accreditation, which requires professionals to provide proof of the effectiveness of their leadership practice. 

After the accreditation is awarded to successful applicants, they commit to ongoing continuous professional development that guarantees their skills are updated, relevant and of the highest quality.

In their research of Chartered Managers, CMI found that:

  • 91 per cent of Chartered Managers see the designation as proof of their ability to deliver results
  • It is estimated that Chartered Managers, on average, add $AUD626,309 in value to their organisations
  • 64 per cent of Chartered Managers also report making significant cost savings through performance improvements and innovations

These compelling statistics not only provide insight into the results achieved by Chartered Managers, they provide a benchmark of impact and leadership success amongst top managers and leaders.

Who’s leading your business?

If business success is calculated on the checks and balances of investments, then the investment in people – and especially leaders – should be front and centre of the business. Top results are achieved at all levels of the business by ensuring the people who make decisions and manage others are the most experienced, ethical and impactful leaders they can be.

Chartered Managers is the best answer to that challenge, as it’s the highest global status that can be achieved for managers and leaders. It is an international standard of leadership excellence.

Chartered Managers demonstrate all the vital business skills and qualities to drive you towards business success. These professionals add value as leaders because they:

  • Have top-level experience: 73 per cent of Chartered Managers have met or exceeded business targets
  • Are committed to ethical behaviour: 95 per cent of Chartered Managers believe the designation shows their integrity
  • Make impactful business contributions: 86 per cent of Chartered Managers made improvements to their business

It’s time for your leaders to make a real difference to your business. Future-proof your business with Chartered Managers.

If you want to see where Chartered Manager can take your business, click here.

1
Leave a reply

avatar
100000
  Subscribe to receive comments  
Notify me of
Ciaran Strachan
Guest
Ciaran Strachan

To further add to the above information on IML, I am a member and decided to join after recently completing my MBA. The reasons were: – CMI’s focus (U.K equivalent, which IML is modelled on) is to improve managers soft skills (amongst others) which are estimated to be costing the U.K economy up to 10% GDP per annum. We are seeing this in Australia with excessive staff turnover, increasing mental health problems and associated costs while physical health related injuries are declining. There is strong evidence suggesting much of these problems are due to poor leadership and management practices. The… Read more »

More on HRM